Shipping policy
Shipping Policy
Paste this into Shipping policy:
SHIPPING POLICY
Effective Date: September 27, 2026
Many McKayla Mae Prew merchandise items are made to order and fulfilled by third-party production and fulfillment partners.
Processing Time
Orders typically require production time before shipment.
Production times vary depending on:
- Product type
- Print provider
- Order volume
- Product availability
- Holidays
- Production conditions
Processing time is separate from shipping transit time.
Shipping Estimates
Delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.
Shipping time begins after production is complete and the order has been transferred to the carrier.
Tracking
When tracking information is available, it may be sent to the email address provided at checkout.
Tracking information may take time to update after the shipping label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact:
as soon as possible.
Because orders may enter production quickly, address changes cannot be guaranteed.
We are not responsible for packages delivered to an incorrect address supplied by the customer.
Additional charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside our control, including:
- Weather
- Carrier delays
- Service interruptions
- Customs
- Natural disasters
- Holiday volume
- Transportation disruptions
We are not responsible for carrier delays outside our reasonable control.
Lost Packages
If tracking appears stalled or you believe your package has been lost, contact:
We will review the available tracking and fulfillment information and, where appropriate, work with the fulfillment provider or carrier to investigate.
A package marked “delivered” by the carrier may require investigation before a replacement or refund is approved.
Damaged Packages
If merchandise arrives damaged, defective, misprinted, or incorrect, contact us within the timeframe stated in our Return and Refund Policy.
Please include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging if shipping damage is involved
International Shipping
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage charges
- Handling fees
- Other governmental charges
These charges are the responsibility of the customer unless explicitly collected at checkout.
Customs processing may delay delivery.
Split Shipments
Some orders may contain products produced by different fulfillment providers.
As a result, products from the same order may arrive in separate packages or at different times.
Returned-to-Sender Packages
If a shipment is returned because of an invalid, incomplete, or undeliverable address, additional shipping charges may be required before the order can be resent.
Order Changes
Once an order enters production, changes to products, sizes, colors, addresses, or other order details may not be possible.
Please review your order carefully before completing checkout.
Contact
Shipping questions may be sent to: